Supplier didn’t ship the order and kept our deposit. What to do?

Q: Supplier didn’t ship the order and kept our deposit. What to do?

A: I have a couple of options for you.

If you wish to get the order shipped with this supplier, but reduce your risk, you could consider linking the supplier’s performance to you payment. For example, pay the supplier after the goods have been inspected but before the goods ship out of China. This inspection could take place at the factory if a random inspection is sufficient, or 100% inspection could take place at a 3rd party if you wanted a very close inspection. It would also be wise if you had a team representing you on the ground in China to help mediate and explain to the Chinese supplier how the above solutions benefits both parties.

If you have already given up on the supplier due to their poor performance, then here are two ideas:

List them at SupplierBlackList and expose them to the world and help other buyers avoid this bad supplier.

Consider issuing a demand letter from a Chinese lawyer to show them you are series about getting your money back as they messed up the order and caused you substantial financial loss.

For your reference, here are some resources relating to your situation:

How To Choose Your China Supplier And Sourcing Agent

How to find Reliable suppliers to grow your business

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If you have any more questions about Chinese suppliers, please do get in touch so we can assist you in getting the right information.

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