Zaful is a newly emerged e-commerce online store for customers worldwide. But many are curious, is Zaful legit? The answer is yes. Zaful is a legit e-commerce website selling a quality clothing line.
Based on our sourcing experience of over a decade, we helped websites like Shein source goods. Many famous fashion brands get professional sourcing and freight forwarding services from us. So, you can also get trendy, quality, and affordable clothes from us that reach you fast.
In this post, we will share everything about the quality brand, Zaful. Let’s get started.
What is Zaful？
Zaful is a well-known online fashion clothing brand that caters primarily to young women. Its founder, Leo Wang, launched Zaful in 2007. This company is based in Shenzhen, Guangdong, China.
This online shopping platform focuses on women’s clothing. You can buy ready-made garments, bathing suits, dresses, and blouses of decent quality here.
Zaful offers menswear as a sub-category that focuses on hoodies, jackets, and T-shirts. Zaful’s affordable collections of clothing lines intend to fulfill the needs of their customers.
Pros & Cons of Zaful
Pros
- Affordable Prices
Zaful makes low-cost bathing suits compared to other brands. They also come at low price points with great deals.
- Accessibility
Zaful is also available in over 260 countries with many promotions.
- User-friendly Websites
The website allows consumers to shop in different categories and provides detailed information.
Cons
- Long Shipping Time
As a freight forwarding expert, I know that packages from China can reach customers in under a week. Unfortunately, Zaful has longer shipping times. Expect to receive your orders in 2-3 weeks.
- Non-sustainable Practices
Zaful makes non-sustainable fast fashion products that rely on cheap mass manufacturing. It causes devastating environmental pollution.
- Lack of Transparency
The company doesn’t disclose much information regarding its labor standards.
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Is Zaful safe?
Yes, Zaful is completely safe. I recommend this platform to my clients wishing to enter the fashion niche. Occasionally, I also buy products here when I need to give gifts to my friends.
Zaful operates globally and affiliates with many popular influencers. It is safe to assume that it is a safe and trustworthy brand. They’ve also collaborated with high-end online retailers such as Marvel.
All their best-selling products have hundreds of positive reviews. They are also associated with many famous models across the globe.
Zaful’s official Instagram account has over 5.1 million followers. It shows that it’s received a lot of support and positive reviews from the community.
Want to buy from Zaful safely?
LeelineSourcing is ready to help you buy from Zaful at low cost and efficiency.
Zaful Clothing Reviews
Zaful clothing review comes with positive and negative reviews. Let me list the ones I found to be the most unbiased. You’ll have a better understanding of what to expect from this company.
1. review from Danny Ochoa
★★★★★
Danny ordered from Zaful several times: He mentioned that there were no issues in receiving shipments. The quality is up to expectations for affordable Zaful prices. The bathing suit was adorable. If hand-washed, it would be able to last for a long time.
2. review from a consumer named Cattywampus
★★★★★
She highlighted Zaful’s honesty and trustworthiness. She could not receive a refund for products purchased due to not stating the return address. She wrote about the situation in a review a year later. Zaful customer service immediately sent a refund to her Zaful account. They sincerely apologized for the mishap.
3. review from Ellen Yates
★★★★
She stated that she had received her parcel earlier than she had anticipated. She was pleasantly surprised by the feeling of the materials. There were no loose threads, and the sizing was spot on. The only issue was that the dungarees that she had received didn’t have any buttons for all the buttonholes.
4. 4-star review from Stathis A
★★★★
Despite shipping issues, he was satisfied with Zaful customer service that replied to him. They were polite while talking to him. He can use the official website and Zaful effortlessly along with the coupons. He also preferred Zaful’s reward system over other brands’ point-earning systems.
5. review from Yavor Andrianov
★★★
He mentioned that he had ordered two items on the Zaful app. But, they took more than 14 business days to arrive. He wasn’t satisfied with the poor quality and opted for a refund. He was initially offered a partial refund and to keep the items. But after writing his review, he was immediately refunded in full. He was happy with it.
6. review from Daniela
★★★
She had not received her parcel for two months. Also, she had been dealing with empty promises from Zaful customer service. Finally, they admitted that the delivery attempt was unsuccessful as the package was destroyed. Thankfully, she had received compensation and a refund after discussing this issue with the support center.
7. 2-star review from an anonymous user
★★
He stated that they were not impressed with Zaful customer service. The Zaful app took too long to update the status of the delivery. He had been waiting for about a month. Meanwhile, the customer service wasn’t providing any valuable tracking information. By that time, it has exceeded the deadline for approximate arrival time.
8. review from Stef
★★
She had a dispute as she never received the items purchased. She also wasn’t issued a refund. After seeking help from local authorities, she only managed to receive half the money she paid from Zaful customer service. She states that she will never buy from Zaful ever again. She would also never recommend Zaful clothing retailers to anyone.
9. review from Lena Arent
★
She was told that the package was delivered. Yet, there was no information on where to pick it up. After months of questioning, Zaful claims the customs destroyed the parcel. It was due to insufficient information on the package. In the end, Zaful customer service took no action to address the issue.
10. review from Maja
★
She said that the entire company was a scam. The Zaful clothing that she had received was in terrible condition. It had the worst quality and sewing she’d ever seen. The poor customer service gave unclear instructions on how to return the products. Most of the items purchased weren’t wearable. Besides, 4 out of 5 of them even had defects and holes.
Zaful Shipping Cost & Time
1. Standard Shipping
The shipping costs from Zaful are as below:
| Order Price | Shipping Costs |
| $0.00 – $19.99 | $6.99 |
| $20.00 – $34.99 | $4.99 |
| Above $35.00 | Free standard shipping |
The standard shipping times range from 10 to 25 business days, depending on the number of products purchased.
2. Express Shipping
Zaful offers express shipping. But, possible tariffs and other costs are the responsibility of the customers.
The average express shipping times from Zaful are about seven business days. Advanced Zaful shipping is only available for shipments to the United States only.
Shipping insurance is available for all shipping methods to cover accidental damages during shipping.
How to buy on Zaful safely?
Buying safely on Zaful isn’t complicated.
Let’s go through the steps I take to purchase Zaful goods SAFELY.
1. Know the Measurements
Consumers must know their body measurements to buy products on online retailers like Zaful. They should check the size charts when selecting products.
2. Study the Reviews
Additionally, consumers must read the customer reviews. It is because customers provide honest customer reviews about the Zaful clothing. These mixed reviews tell about the products’ size, fit, and quality of the material, which you should focus on.
3. Check the Policies
Consumers must also examine Zaful’s return policies beforehand. It ensures that the products purchased are eligible for returns or exchanges.
4. Buy Authentic Products
Last but not least, consumers should buy products from Zaful’s official website. It is to prevent them from being scammed by other third-party sellers.
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FAQs about Is Zaful Legit?
What is the return policy?
Upon 30 business days of receiving an item, customers can contact Zaful for defective items. Zaful allows returns to their warehouse for a full refund or an exchange.
Zaful also allows returns or exchanges if it is the customer’s responsibility. For example, when the customer had entered the wrong address. The customer will only be responsible for the shipping costs to the correct address.
Is it normal to be asked for a photo id?
Zaful rarely asks for a photo ID from its consumers, even when requesting refunds or compensations. Besides, regardless of the payment method you use, we will not request any photo identification.
How are Zaful customer service and returns?
Zaful client service is friendly, trustworthy, and helpful. They get back to customers immediately after a complaint. Zaful also compensates for their losses through online chat or a phone line.
Zaful allows returning of products if the customers are dissatisfied with the product. The returns from the shipping company usually take longer shipping times to reach the customers.
Are the dresses true to (American) size?
The dresses provided are true to American size. The Zaful clothing size chart provided uses inches as one of the measuring units. It allows consumers to select the sizes according to their body measurements.
The measurements of the products are usually precise. It ensures that the garments selected by the consumers will fit them perfectly.
What’s Next
To conclude, Zaful is a trustworthy e-commerce website to buy fashion clothes. Though it has received several bad reviews, Zaful is still known for its excellent product quality.
It is crucial that you buy Zaful clothing safely. Make sure you know your body measurements before buying genuine Zaful products. Also, study the brand reviews and policies to understand the product better.
I hope you find valuable information about the Zaful brand in this post. Talk to Leeline Sourcing if you need more information about quality product sourcing.
