Aliexpress Return Policy

Sharline Shaw

Are you going to purchase from Aliexpress? It is wise activity to find quality sellers. Moreover, the Aliexpress return policy also helps buyer protection.

Our experts have ten years of experience and know-how to deal with the suppliers and get the best price for your inventory. A partial refund or full refund on a broken product allows you to be safe. By that means, if there are scammers, you will get your money back. There is no fear of losing when choosing Aliexpress dropshipping.

Let’s dive into the Aliexpress return policy and understand AliExpress return.

Aliexpress Return Policy

What is Aliexpress’s free returns service?

Aliexpress allows free returns without any shipping fees. It is called Aliexpress free returns service. For free returns, you need to fasten the free return label with the free return tracking number. It is only possible if the Aliexpress seller allows you to do that.

How to apply for a free refund service on Aliexpress?

A seller agreement is the best way to cancel orders. If it is not possible, you can follow return policies and get your money back through a free return and refund process. Here is the method.

  • Go to your order details page.
  • Hit open dispute.
  • Add the pictures and other required details to return the goods.
  • Click on submit button.

We’ve shipped many Aliexpress returns without any charges. We just waited for the customer’s service response to receive our refund. 

 A Fast , Easy and Cheap Way to refund from Aliexpress 

Do not hesitate to contact Leeline Sourcing at any time regarding your free shipments from China.

How to return products on Aliexpress?

Have you received the wrong product or shipment is late? Even sometimes, the item defect ratio is higher, leading to contact with the Aliexpress administration and contact the seller. 

The same problem has happened to me several times already. But no worries. There are two ways to return items and apply for a full refund.

Free Return:

In the free return process, you don’t have to pay the shipping fees. So, here is how you can go for a free return process for refunds.

  • Sign in to your Aliexpress account and go to the order page.
  • Click return item.
  • Add the details and print the free return label.
  • Go to the designated return point and attach the label to your item for sending back.

Select the shipment method to send the item back, whether it is China post or post office. If you return the same product multiple shipping, the first shipment will be free others will amount to the shipping cost.

Return at your Expense:

In this refund process, you have to pay the shipping for sending the items back to Aliexpress safely. Here are the steps to do it.

  • Sign in to your account.
  • Open dispute.
  • Send the item in original packaging to your sellers.
  • Send the tracking number to the seller.
Suggested reading: Alibaba Refund Experience

How to open a dispute with a seller?

How to open a dispute with a seller

Do you want to open a dispute with the seller? No problem. You can do that also. To open an argument, you can follow the method:

Step1: Sign in to your Aliexpress account.

Step 2: Go to the order information page and click Open dispute.

Step 3: Choose the nature of the problem and provide all the evidence for safety seals and refunds.

Step 4: Wait and let the Aliexpress seller provide his stance on this claim.

Every time I opened disputes with sellers, I had to prove it. So prepare the evidence of your complaints through photos or videos. 

Suggested reading: Alibaba vs Aliexpress
Suggested reading: How To Get Approved For Multiple Seller Central Amazon Accounts

SAFE + EASY Importing from Aliexpress

We do the hard work in AliExpress, so you don’t have to: Product sourcing, quality control, shipping, and more.

Suggested reading: Taobao Dropshipping
Suggested reading: 1688 vs Taobao

FAQs About Aliexpress Return Policy

What are the reasons for free return on Aliexpress?

There are many causes for applying for a return. Especially when the item arrives has bad quality, original packaging is not available, safety seals are broken, and the defect ratio is higher. Aliexpress allows a few weeks to return an item with a return label.

Who pays for the return shipping costs?

Return shipping costs depend on the case who shipped the order. For example, if you return one package, you can attach the return label, pay the shipping fee, and send it. Sometimes, you are allowed to pay zero fees for the shipped item through AliExpress’s free return service.

How long will it take for me to get the refund?

The refund arrives in your provided payment method once the issue is solved. Usually, it takes one to three weeks after you send the tracking number and send the item to your sellers. To get a refund, you can open a dispute and send the tracking number to your seller.

What if I want to return several items from the same seller?

Aliexpress starts a free refund for one shipment only. If you want to return multiple items, you need to pack them in a single pack to prevent the shipping price. Otherwise, you need to pay for return orders.

What’s Next

AliExpress has an easy local return method that helps its customers buy inventory from sellers and get refunds. However, there arise some problems with the refund processes also. It is where you need to be careful and provide accurate details.

If you want to source the quality inventory from Aliexpress suppliers, Leeline Sourcing can be your partner. Hit us a message or call us to get your free proposal right away!

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Sharline

Article by:

Sharline Shaw

Hey I'm Sharline, the founder of Leeline Sourcing. With 10 years of experience in the field of sourcing in China, we help 2000+ clients import from China,Alibaba,1688 to Amazon FBA or shopify. If you have any questions about sourcing , pls feel free to contact us.

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Jacob Martinez
Jacob Martinez
March 27, 2024 9:51 am

The breakdown of AliExpress’s return policy was incredibly helpful. Have you encountered any challenges with cross-border returns, given the platform’s global reach?

Emily Clark
Emily Clark
March 26, 2024 7:46 am

Understanding the return policy on AliExpress is crucial, and your article, Emily, provided the clarity I needed. Very informative and helpful!

Taylor Jennings
Taylor Jennings
March 25, 2024 9:08 am

Really insightful piece on AliExpress’s return policy. It’s great to have a clear understanding of the process, especially for those of us who shop internationally. The tips on what to check before making a return are particularly helpful. Has anyone had to navigate a return recently, and how did it go?

Sam
Sam
March 23, 2024 2:06 am

Understanding return policies is crucial for managing customer expectations. Your breakdown of AliExpress’s policy is straightforward and easy to understand. Have you ever encountered issues with returns?

Liam Scott
Liam Scott
March 22, 2024 8:22 am

Informative post! I’m curious, have you encountered any challenges with international returns, considering the shipping times and costs? How do you navigate these?

Sarah Nguyen
Sarah Nguyen
March 21, 2024 8:33 am

This breakdown of AliExpress’s return policy is super enlightening! Have you had any personal experience with returning a product? How smooth was the process, and is there anything specific we should prepare for?

Jenni
March 21, 2024 1:12 pm
Reply to  Sarah Nguyen

It’s total BS, recently aliexpress has been really difficult with returns. They advertise free returns for any reason but don’t provide a free return label anymore. Then they advertise that they will reimburse you for return shipping but then don’t reimburse you for it. They also give fake reason to why they don’t issue the refund even though a tracking number and receipt is sent as proof that they did receive the returned item. Getting refunds is getting ridiculous. I am buying hundreds of orders and giving them good business but they want to act stupid now. I am now going to look into other platforms that provide same service.

Amir Khan
Amir Khan
March 20, 2024 8:36 am

Great info on returns. Has anyone navigated a dispute for a not-as-described item? Would love some tips.

Jenni
March 21, 2024 1:17 pm
Reply to  Amir Khan

No, because I only buy from trusted sellers. But in the past when I was learning the ropes, I did submit a couple of those and you basically have to provide photos of the item to show it does not match the photos of the seller. And they may or may not allow you to return it. Although they should because if they advertise returns for any reason, then you shouldn’t have to prove anything and just stating you no longer want it is good enough reason according to what they adverstise.

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