Aliexpress refund

Sharline Shaw

Aliexpress offers purchase protection to buyers. You can claim the Aliexpress refund for your product purchases if the product has the wrong color or size or is shipped late.

Based on ten years of experience, we have dealt with various such cases and helped our customers. Whenever we look at Aliexpress scams, the first question that comes to mind is, “Is Aliexpress safe?” Yes. Aliexpress is a safe platform with buyer protection. 

In this article, we will explore the refund Aliexpress process in detail.

aliexpress refund

When Can You Get a Refund?

Do you want to get a full refund for your purchases? Remember. The refund process doesn’t apply to all products on the Aliexpress platform. Instead, there are many reasons to open a dispute and get Aliexpress refunds on all your purchases. I only apply for refund whether I don’t get the item or it has a return case. Other than that, it was difficult for me to get a full refund. 

  • When the product shipment is late, or the supplier hasn’t sent the product.
  • The customer has canceled the order.
  • There are risks of scamming activities from the suppliers’ side.
  • The customer has returned the item and wants to get a partial or full refund.
  • The buyer has created the dispute with the help of Aliexpress customer service and won it for a partial or full refund.
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Refund Options on AliExpress

There are two fundamental return options for the return process on Aliexpress. Here are these:

1. Refund Requests Without Returning Items

If you haven’t received the item, you can claim the full refund of your order shipped. It may have a logistics tracking problem or tracking number. My first step is to check its tracking and then contact the seller. I know it may take some time to a get response. 

Partial refunds also apply according to the Aliexpress refund policy. It applies to those products that have arrived in the wrong size and color. Moreover, the defective inventory also comes under partial refunds.

You can specify the refund amount and claim it on Aliexpress.

2. Refund request with the return of the item

When the wrong product has arrived, or you cancel an order, you need to send the item back to the suppliers. Even a counterfeit product can be part of returning inventory.

It is a bit complex process in which shipping costs count on you. Moreover, it might cost you more than your claim. So, if the product price is high, you should go ahead with the item return process with the original packaging and claim your money. Own cost for shipping might be painful. I tend to avoid return cases because international shipping costs are so high. 

How to get a refund on Aliexpress?

How to get a refund on Aliexpress?

Do you want to get a full refund of your product purchase price? If yes, you need to follow three fundamental steps to refund.

Step 1: Collect the Evidence

If the seller has a guaranteed genuine product, but the product doesn’t match the seller’s description, you need to collect the evidence. Later on, you have to upload evidence and claim the refund. 

If the seal is broken, you can capture the video to keep it as evidence. I record videos while unpackaging my product. It helps me to have more evidence. 

Step 2: Open a dispute

The second step is to open a dispute with the seller. On AliExpress orders, you can open disputes when the seller ships inventory late or product quality is very much low. On the order details page, you need to specify the reason for your refund request and enter the amount to refund.

Step 3: Followup

Aliexpress allows five days for many sellers to respond to the request. On the dispute page, you can check the progress. If the seller doesn’t agree to your request, Aliexpress starts interfering with the dispute details.

Suggested reading: Alibaba Refund Experience

Aliexpress buyer protection

Aliexpress has a buyer protection policy to pay through the safe payment method with a money-back guarantee.

Here is buyer protection.

  • Money-Back Guarantee

Sellers provide a money-back guarantee on Aliexpress. You can request a refund and contact your seller about the product. The sellers will refund you within 15 days when the issue is solved. If the issue is not solved, you can contact Aliexpress for the refund process. In my experience, it usually takes some time to resolve issues. I check it over time to get updates. 

  • Free Return

The seller might have the Free return service on the product details page. By that means, you don’t have to pay the shipping fee for the product. You need to label the item, send it to the local warehouse, and get paid for your returned item. You have 15 days from the purchase date.

  • Local Return

An Aliexpress seller might allow the “Local Return” on its products. You get 15 days time frame with on-time delivery to decide whether you will keep the item or deliver it back to the supplier without any reason.

The delivery is free for the return items.

  • Statutory Rights

The seller has to comply with the local rights in the area and open the Aliexpress account as per rules. It protects the customers from scams by fraudulent activities.

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FAQs about Aliexpress refund

How to get a refund if the bank card has expired?

If you have made the payment through your credit card, Aliexpress will send the refunded payment to your bank account. In case of card expiry, you need to contact bank service. The bank will directly send the funds to your bank account.

Why is the refund less than expected?

Usually, refunded money seems to be less. It may be due to the following reasons:
Transaction fees are charged by the bank.
Credit card issuance fee
Exchange rates may vary.
So, when you cancel your order and get your money back, you can observe less money.

How To Get AliExpress Refund After Canceling an Order?

When you cancel the order, the seller has the right to create disputes. In case the seller doesn’t respond to the cancel order request, and there is no dispute anymore, Aliexpress will automatically refund you the money.

Where will I receive the money if I paid with a credit card, PayPal?

Aliexpress refunds you the money directly to your account used for the payment. By that means, if you paid through PayPal or credit card, you will get your money back in your PayPal or credit card account.
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Does AliExpress Refund Shipping Fees?

Yes, you can get the shipping cost back if your order applies to free shipping. You can track the refund status, refund processing, and details. It will show you the total amount reimbursed to your account. However, free pickup service is also available.

What’s Next

AliExpress protects the buyers from every aspect. Whenever ordering from a seller, it is better to check the product description to ensure the seller allows the money-back guarantee. It can be your take to buy from such sellers if the seller does.

If you want to source quality products, Leeline Sourcing can be your sourcing partner. Hit us a message or call us directly to discuss your project details.

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Article by:

Sharline Shaw

Hey I'm Sharline, the founder of Leeline Sourcing. With 10 years of experience in the field of sourcing in China, we help 2000+ clients import from China,Alibaba,1688 to Amazon FBA or shopify. If you have any questions about sourcing , pls feel free to contact us.