Aliexpress reviews

Do you want to know how good the Aliexpress platform is? Aliexpress review highlights the significant features of this platform and ensures why it is a top choice for dropshippers and shoppers.

Our experts have expertise in sourcing products on Aliexpress and have helped our customers. When checking out the Aliexpress reviews, people ask, “Is Aliexpress Safe?” Yes. Aliexpress is a safe platform providing buyer protection from scammers.

In this guide, we will explore more about Aliexpress site and check its product quality.

aliexpress review

Is Aliexpress legit and safe?

Yes. Aliexpress is a legitimate and safe platform for purchasing inventory and interacting with many sellers. It’s one of the first websites I visit whenever I need new products for my side hustle business. 

On Aliexpress, you can contact a seller directly, discuss the scope of products you need, and make your first purchase quite easily.

Overview of Aliexpress

Product Quality

Aliexpress offers quality items in different categories at low prices. When purchasing items from Aliexpress sellers, you can talk to different vendors, get product samples, and ensure product quality for your online store. Dropshippers, in particular, buy from Aliexpress for their online store.

Suggested reading: Best 30 items on Dhgate
Suggested reading: Best 20 China Online Shopping Sites to Buy Wholesale

Shipping Time and Cost

deliver time and costs depend on the shipping methods. You get the following shipping methods.

  • Cainao Global economy 
  • Aliexpress standard shipping
  • Aliexpress Premium Shipping

And many more options are available. You can use the local post office service as well. Usually, the shipping times range from 15-45 days.

Suggested reading: Dhgate Shipping Time

Payment Method

There are multiple different payment options available to shoppers on Aliexpress. Here are these:

  • PayPal account
  • Bank account
  • Credit Card Company
  • WebMoney
  • AliPay

You can use any of the above payment methods to pay for your products. Even a partial refund or full refund will come to these accounts.

Suggested reading: How To Get Approved For Multiple Seller Central Amazon Accounts

Refund Policy

Aliexpress buyer protection through refund policy can help you submit a refund request if you receive a wrong item or wrong product.

However, you have 15 days to create a dispute process and apply for the full refund.

The refund might be:

  • When a product is not received.
  • Low quality or poor quality item has arrived.
  • You cancel the order.

Customer Service

Aliexpress customer service resolves all the matters when you open a dispute on Aliexpress. Our team tried contacting this company in 3 different ways: 

  • Email support
  • Chat
  • Call

You contacted Aliexpress customer support in any method and let them know your problems.

Also, you can find an AliExpress agent who will then step in and make a judgment. Really interesting what kind of Aliexpress employees do customer support. Never buy from AE anymore.

Suggested reading: Dhgate Dropshipping

We can Made Drop Shipping from Aliexpress Easy

Leeline Sourcing is to help Shopify & businesses source products from China and build your branded business.

10 reviews of Aliexpress

To avoid fake sellers, it is better to read reviews of Aliexpress, including positive reviews and negative reviews, all cases are from Sitejabber.

Review #1

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In this AliExpress review, the buyer has to say some negative cases regarding the dispute. However, the AliExpress team actively participated in the dispute and announced the verdict in the buyer’s favor. Usually, when buyer and seller disagree, Aliexpress customer support resolves the issue between the seller and buyer. I attest to this since AliExpress’ customer support has helped me many times. 

Review #2

IMG 20220517 183642

The buyer has appreciated the excellent delivery time of the Aliexpress. According to buyer AliExpress reviews, the seller’s company has been efficient and provided quality ASAP! Overall, the same product quality is high without any defects in the shipment. It is what makes AliExpress a great platform compared to other sites like eBay or Amazon.

Review #3

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AliExpress’s product price is relatively low, unlike Amazon, which sells products at retail prices. It is what these AliExpress reviews depict efficiently. The product quality is high while the product price is affordable for the buyer. The buyer has given positive feedback to Aliexpress regarding the best service provided to him. So, you can try the AliExpress platform for your eCommerce store.

Review #4

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The buyer has ordered the Aliexpress multiple times and appreciates the excellent service provided to him. According to the buyer, Aliexpress handles the refund process quite effectively, leading to quick refunds. Moreover, the shipping process and times depend on how fast the service you choose. Usually, it takes 30 days for a product from Aliexpress to arrive.

Review #5

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European countries have the currency euro, which is expensive. The buyer has complained about the low wages while expensive products in France. According to the buyer, Aliexpress is a good platform for purchasing good products at affordable prices. Even the product prices are three to four times lower than the prices in France. Such reviews indicate how good an Aliexpress is for your eCommerce store.

Review #6

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Usually, Aliexpress acts as a neutral party in the dispute. The buyer has ordered the product from the seller, but it has never been reached. So, the buyer has opened the dispute. Unfortunately, the team has asked for proof. Due to a lack of evidence, the team has announced the verdict in the sellers’ favor. In such cases, you must communicate with customer service effectively to let them. Moreover, get a tracking number. Sometimes, scammers give fake tracking numbers also.

As a result, you must check your purchase for quality problems right away. Because shipping takes so long, buyers often forget about their order by the time it arrives.

Review #7

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In this review, the buyer is disappointed about the Aliexpress refunds. According to the buyer, if the products arrive suitably, that is great. Otherwise, poor-quality products won’t let you get the refunds because the Aliexpress dispute does not efficiently resolve your issues. Alibaba Group Site Aliexpress can be a good platform if you provide evidence for your claims.

AliExpress does not sell actual name-brand products. So if you think you’re getting real Gucci, Louis Vuitton, or Nike products at 99% markdown, you’re mistaken. To prevent getting sold counterfeit goods, only work with sellers that have a solid track record of 500 orders or more with an average rating of 4.5 stars or higher.

Suggested reading: Is Alibaba safe and legit? / Alibaba Reviews

Review #8

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In the Aliexpress reviews, you can commonly see the mistakes as above. Whenever you are ordering a product, check whether the seller allows a free return for the products. If the seller does, you can return the item without paying the shipping fee; otherwise, you have to pay the shipping charges on your own. So, always determine it when making your purchase.

If you receive an incomplete shipment or defective item, AliExpress will often rule in the seller’s favor unless you have proof. You’ll have a bad experience.

Review #9

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In such Aliexpress reviews, you can observe buyers’ issues with the sellers. In the event that you have not received your merchandise on AliExpress, you must first wait until the estimated delivery window has passed before filing a dispute.

Sometimes, a seller claims to be on the right side in a dispute. In that case, you need to provide the evidence. If you don’t give the proof, you will lose the case and can not get a refund. Overall, Aliexpress is a good platform for small businesses. It even implements the latest artificial intelligence technology and creates digital world applications for better tracking number.

Review #10

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You can observe the review with Buyer Beware! There happen issues with every platform, whether it is Amazon or Aliexpress. In this case, the buyer has received the product, but that is faulty. Moreover, the buyer has paid the shipping fee separately. The supplier has offered a refund, which is $15. Usually, there are some transaction fees also that get charged when refunding. So, you need to make sure the refund price is accurately cut of transaction fees.

SAFE + EASY Importing from Aliexpress

We do the hard work in Aliexpress, so you don’t have to: Product sourcing, quality control, shipping, and more.

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Suggested reading: How to apply for a refund on Dhgate?

FAQs about Aliexpress reviews

What is the Aliexpress buyer protection program?

Aliexpress buyer protection program provides essential security to the buyers. It includes:

1. Refund guarantee
2. Free return
3. Local return with free shipping
4. Statutory rules

If a seller allows the refund guarantee, you can get a refund if the poor-quality item is received. 

Can I get my money back if I receive the wrong color item?

Yes. You can request a refund and open a dispute to get the best for your online store. Through the Aliexpress buyer protection program, you can claim a partial refund upon providing the evidence to the Ali Express team. Aliexpress team acts as a neutral entity in resolving issues.

What is the best shipping method on Aliexpress?

You can choose different shipping methods with varying shipping times for your eCommerce. Usually, standard shipping on Aliexpress delivery process15-45 days of shipping times but cuts the overall expenses on the shipment. Moreover, you can check other shipping options with fast shipping times and arrive in a timely manner.

How to avoid scammers on Aliexpress?

Remember, scammers are roaming around on Ali express. An authentic Aliexpress seller will:

1. Discuss the prices
2. Provide the product samples
3. Ensure the quality of the product
4. Enables you to get quality items for your online store.
5. Provide money-back guarantee 

You can check these features in authentic Aliexpress sellers on the Aliexpress website.

What other tools can I use?

AliExpress works at its best when combined with other software in the ecommerce space. You can use popular Shopify extensions like Oberlo or Dropified to streamline your ordering workflow between AliExpress and your ecommerce site.

With a single click, you can import all of the items from AliExpress that you’re selling and put them directly on your web page.

How to spot fake reviews on AliExpress?

The easiest way to spot fake reviews on AliExpress is to look for broken English or language that a native speaker would never use. In addition, if a seller has more than 100 reviews and they are all 5 stars, many of the reviews are likely fake.

If a seller has a bad reputation for defrauding buyers, there will likely be evidence in their feedback and reviews.

What’s Next

Aliexpress facilitates you to get cheap products at very low prices. Whenever you buy from an Aliexpress seller, it is better to check the company profile. The company profile will ascertain the safe trading experience and prevent a big scam on Aliexpress.

It likely depends on the supplier you will buy from. If you get a good supplier who has quality items then good for you but if you happen to purchase from a supplier that manufactures or sells good products then you are unlucky. Personally, this is one downside of online shopping on online marketplaces mainly because it is just down to luck sometimes.

So, do you want to buy inventory from Aliexpress for your store? Get in touch with Leeline Sourcing to get products to make more money. You can call us or message us to get free quotes about your ecommerce business.

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Article by:

Sharline Shaw

Hey I'm Sharline, the founder of Leeline Sourcing. With 10 years of experience in the field of sourcing in China, we help 2000+ clients import from China,Alibaba,1688 to Amazon FBA or shopify. If you have any questions about sourcing , pls feel free to contact us.

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Laura Smith
Laura Smith
April 18, 2024 9:10 am

This comprehensive analysis of AliExpress reviews is super helpful for understanding the platform’s reliability and customer service. Thanks for shedding light on what buyers can expect!

Noah Ramirez
Noah Ramirez
April 16, 2024 9:22 am

Thank you for sharing these user reviews of AliExpress. How do you recommend we assess the credibility of a review to avoid misleading information?

Taylor M
Taylor M
April 9, 2024 9:16 am

Sharline, your comprehensive review on AliExpress offers invaluable insights, especially the detailed analysis of buyer protection and scam avoidance. It’s refreshing to see both positive and negative aspects addressed. Has anyone here navigated a dispute with AliExpress? I’m curious about real-world experiences in resolving issues, particularly with larger orders.

Kevin Robinson
Kevin Robinson
April 3, 2024 9:15 am

Reading through AliExpress reviews offers a real-world glimpse into the platform’s reliability and service quality. It’s invaluable for setting the right expectations.

Chloe Martin
Chloe Martin
April 2, 2024 7:28 am

The insights into AliExpress user reviews here are incredibly valuable for making informed purchasing decisions. It’s great to know what to look out for.

Jessica Johnson
Jessica Johnson
April 1, 2024 5:56 am

This review of AliExpress offers invaluable insights for new and experienced buyers alike. Has anyone else found it to be an accurate reflection of their experience?

Jordan Smith
Jordan Smith
March 29, 2024 7:05 am

Reviews are the backbone of trust in e-commerce. How much weight should one give to AliExpress reviews, and are there any red flags to watch out for?

Sophia Patel
Sophia Patel
March 27, 2024 9:52 am

Appreciating the depth of your review analysis on AliExpress. How do you suggest buyers differentiate between genuine and incentivized reviews?

Chris Lee
Chris Lee
March 26, 2024 7:47 am

Chris here. The insights on deciphering AliExpress reviews are invaluable for making informed purchase decisions. Thanks for sharing!

Jordan Lee
Jordan Lee
March 25, 2024 9:09 am

Extremely valuable review compilation on AliExpress. It’s essential for new shoppers like me to understand both the good and the bad from real user experiences. This piece definitely helps in setting the right expectations. Anyone here tried following the tips mentioned for avoiding scams? Would love to know more about real-world applications.

March 23, 2024 2:07 am

Reviews are so crucial for building trust. Your tips on evaluating AliExpress reviews for authenticity are invaluable. Do you recommend responding to reviews, positive or negative?

Jordan Smith
Jordan Smith
March 22, 2024 8:25 am

This deep dive into AliExpress reviews is incredibly insightful! Have you found any specific categories where the reviews tend to be more reliable or indicative of the product quality?

Derek Wong
Derek Wong
March 21, 2024 8:39 am

Appreciating the deep dive into AliExpress reviews! In cases of mixed reviews, what additional research do you recommend to ensure you’re making an informed purchase?

Mia Wang
Mia Wang
March 20, 2024 8:39 am

Great insights into AliExpress shopping experiences! Has anyone used their buyer protection for refunds?

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