Q: Do factory compensate for damaged goods? A: Generally, this is a rare occurrence as there are many redundant inspections performed by the factory, and finally by our staff. If the goods are damaged during shipment then the goods are insured so you can claim insurance. If the damage is of the nature that the … Read more
Q: I am new at this and I created a new listing but it is not showing for me to ship or print lables. How do I contact Seller support. I go to the Help tab on the top, but can’t seem to find where to contact them. Just a bunch of things that don’t … Read more
Q: I am curious, for those of you whom are selling or have a private label product, did you purchase any courses or attempt by yourselves by researching everything online? A: Ever purchased a course for now. I’m lucky to have the time and resources to get the info I need. YouTube and Google answer … Read more
Q: I created listing yesterday and it’s under review for “hazmat review”. I called support and they said that since I don’t have description and images, I need to complete it once I get sample and then it will be reviewed. Is there anything I can do besides waiting for sample? A: You could put … Read more
Q: What is the difference between Multi country inventory and PAN EU? A: Multi country inventory is where you decide to ship stock to the different amazon warehouses, pan EU fba it is amazon who takes care of shipping it across countries. There is not really much of a difference sales wise, but if you … Read more
I often need to send samples and key components to my supplier in Shenzhen. I find that I have lots of problems when I send via air direct to Shenzhen, but not so many problems if I send via air to Hong Kong then overland into Shenzhen. Can you help explain this? 1. Local customs … Read more
Q: I had understood that there was a structural problem on the Chinese side, that to export you needed a special license which is not easy/inexpensive to get, hence the need to use a trading company. Is that not the case? A: If the manufacturer is newly opened or small scale, they may not have made … Read more
Q: What is the timescale? A: Different projects will have different timelines, and we begin to work from receiving your order. We will take care of everything including arranging the logistics (the freight from the factory to the port, the shipping to the USA and the delivery from the USA port to your address – including … Read more
Q: FBA is so messed up. Anyone can accuse you of copyright infringement and then your listings gets removed and you’re screwed, you have to create a removal order make a whole new listing etc. They really need a better way to handle this, everyone is selling the same products but with a different label. … Read more
1.Q: Does anyone have a checklist for everything your shipment needs to have? Ex: UPC, Box Barcodes, etc. I just want to make sure I don’t have any huge problems so If you have a checklist let me know. Thanks. A: Box label, product label, packing list if u have more than 1 box. 2.Q: Can I … Read more
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If you are a dropshipper or ecommerce seller, we can build the shopify or wordpress website for you, recommend hot-selling products, sourcing the suppliers, quality inspection and fulfill your order.
